Curriculum
- 12 Sections
- 12 Lessons
- 365 Days
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- Introduction1
- Explain What is a Complaint1
- Explain Why do People Complain1
- Describe the Goals of Effective Complaint Handling1
- Explain the Strategies for Building Relationships1
- List the Statistics of Customer Complaints1
- Describe the Customer Actions Following Service Failure1
- Explain the Ways of Complaining1
- Describe the Types of Complainers1
- Explain the Steps for Handling Complaints1
- Explain the Strategies for Handling Complaints1
- Premium Certificate & Transcript1