Curriculum
- 17 Sections
- 17 Lessons
- 365 Days
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- Introduction1
- Explain What is Customer Retention1
- Explain What is Customer Loyalty1
- Describe the Drivers of Customer Loyalty1
- Describe the Various Customer Loyalty Breakers1
- Explain What is Customer Satisfaction1
- Explain-Attrition-and-Silent-Attrition1
- Describe-the-Various-Customer-Retention-Strategies1
- Explain-the-Determinants-of-Customer-Retention1
- Explain-Methods-and-Tools-for-Customer-Retention1
- Explain-Principles-of-Retention-Management1
- Explain-What-is-Customer-Lifetime-Value-(CLV)1
- Explain-the-Need-of-Relationship-with-Customers1
- Explain-How-to-Use-Strategic-CRM-for-Retention1
- Explain-the-Myths-of-Customer-Retention1
- List-the-Challenges-of-Customer-Retention1
- Premium Certificate & Transcript1