This Hotel Reception course is for professionals who want to be successful in their field. The course covers all of the necessary skills and knowledge for becoming a specialist in this field. This Hotel Reception course will teach you real-world information and expertise from industry professionals and practitioners.
The Hotel Reception course begins with a foundational understanding of Hotel Reception and progresses to sharing expert knowledge. This course will provide you with a thorough understanding of Anger Management and Problem-solving Skills, including important concepts, strategies for using them, and in-depth expertise.
With the Hotel Reception course, you can gain new skills and expand your professional knowledge while working from home at your speed. The Hotel Reception has been professionally developed for you to complete via distance e-learning and get a professional certificate without ever having to leave your home!
You will have gained comprehensive knowledge and practical abilities at the end of this course. The course also includes an e-certificate, which can help you stand out in the job market by adding value to your resume.
You may realise your goals and prepare for your ideal profession by taking this comprehensive Hotel Reception course. The Hotel Reception course gives students an in-depth learning experience that they may work through at their own pace to help them advance their careers. The Hotel Reception course will teach you everything you need to know to advance in your chosen field.
To give you the most convenient and rich learning experience possible, the Hotel Reception course is divided into multiple modules. You will obtain an instant e-certificate as confirmation of complete skill development and competency upon successful completion of the Hotel Reception course.
In conclusion, the Hotel Reception course is an excellent way to advance your profession. So, what do you have to lose? Enrol right now!
What you’ll learn
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Describe how to Converse with Customers
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Explain the Rules of Email Etiquette
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Explain the Rules of Grooming & Dress Code
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Explain the Rules of Telephone Etiquette
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Describe the Need of Relationship with Customers
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Explain how to Build Rapport with Customers
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Describe Roles/Responsibilities of Hotel Reception Assistant
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Explain what is Up-selling
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Explain what is Cross-selling
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Identify the Steps for Selling as Hotel Reception Assistant
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Describe the Factors Influencing Buying Decision
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Explain how to Handle Customer’s Buying Objections
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Explain how to be Assertive as Hotel Reception Assistant
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Identify the Steps for Handling Customers’ Complaints
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List the Tips for Success as a Hotel Reception Assistant
Who this course is for:
- Customer Service Executives
- Receptionist
- Telephone operator
- Client relationship manager
- Marketing department
Course Features
- Lectures 17
- Quizzes 0
- Duration 1h 6m
- Skill level All levels
- Language English
- Students 0
- Certificate Yes
- Assessments Self
