Curriculum
- 14 Sections
- 17 Lessons
- 365 Days
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- Introduction2
- Explain the Rules3
- Describe the Need of Relationship with Customers1
- Explain how to Build Rapport with Customers1
- Describe Roles/Responsibilities of Hotel Reception Assistant1
- Explain what is Up-selling1
- Explain what is Cross-selling1
- Identify the Steps for Selling as Hotel Reception Assistant1
- Describe the Factors Influencing Buying Decision1
- Explain how to Handle Customer’s Buying Objections1
- Explain how to be Assertive as Hotel Reception Assistant1
- Identify the Steps for Handling Customers’ Complaints1
- List the Tips for Success as a Hotel Reception Assistant1
- Premium Certificate & Transcript1