Curriculum
- 4 Sections
- 16 Lessons
- 365 Days
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- Introduction2
- Customer Service12
- 3.1We Are ALL in the “Helping Field”10 Minutes
- 3.1Providing “Concierge” Level Of Service6 Minutes
- 3.1The 5 Tenets Of TQM3 Minutes
- 3.1How To Boost Customer Satisfaction8 Minutes
- 3.1How To Avoid The 10 Deadly Sins Of Customer Service!15 Minutes
- 3.1More Money $$$ – Through Customer Retention5 Minutes
- 3.1How Much Is A Customer Worth? $$$8 Minutes
- 3.1Do You Understand Your Customer?7 Minutes
- 3.1Dealing With Difficult Customers19 Minutes
- 3.1“LEAP” Into Customer Service!18 Minutes
- 3.1Exceptional Phone Service17 Minutes
- 3.1WHY Customers Buy From YOU! $$$17 Minutes
- BONUS LECTURE!!!1
- Premium Certificate & Transcript1